FAQs
RETURNS
Collapsible content
WHAT IS YOUR RETURN POLICY?
We want you to love your purchase! If you need to make a return you’ll have 5 days from receiving your order to request a return through the return portal.
WHAT IS YOUR EXCHANGE POLICY?
If you’d like to exchange an item, please reach out to us at hello@shopfigandloom.com within 5 days of receiving your order.
Due to our small-batch production, we recommend purchasing the new item you’d like from our website to guarantee its availability. Once we receive your returned item, we’ll issue a store credit for the value of the returned item (excluding shipping fees).
WHEN WILL I RECEIVE MY Refund?
Once your return is approved, we’ll issue the refund to your original payment method. Please note, it may take some time for your bank or credit card company to process the refund.
SHIPPING
Collapsible content
WHEN WILL MY ORDER SHIP?
Provided the products you purchased are in stock, orders received Monday through Friday, are generally processed within 72 hours. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day.
Once an order is processed, the shipping method you chose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive the shipment notification.
HOW LONG DOES SHIPPING TAKE?
All orders for our products are processed and shipped out in 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.